Our practice uses a reminder system for health and preventative care. We may send you reminders by post, telephone or SMS. This practice operates in accordance with the Australian Privacy Principles. We will treat your information as private and confidential. We will only disclose it for purposes directly related to your health care. There are circumstances where we may be required or permitted to disclose your information to 3rd parties, e.g. to Medicare, Police, courts of law, hospitals or debt collection agencies. The practice has a comprehensive privacy policy, available at Reception and our website.

We require all patients to attend for a consultation with their GP for all health needs, including results, referrals and prescriptions.
We have appointments for 10 minutes, 20 minutes and longer in some circumstances. It is very helpful in managing the flow of appointments for patients to book appointments according to the complexity of their health issues and the time required. We strive to keep to our appointment times and would request that patients arrive on time for appointments. If unexpected delay is known, please contact Reception before the appointment time. If you cannot make your scheduled appointment we ask that you contact the practice as early as possible, so we can allocate the appointment to another patient. Failure to provide more than 4 hours’ notice may incur a cancellation fee.
Please do not notify our practice via email.

WAMC is a private billing clinic, fees are payable on the day of consultation, we accept cash, credit or EFTPOS cards. If an account is not paid on the day of consultation a $10 account keeping fee will be incurred. In the event that a Work Cover or TAC claims are rejected, the patient accepts full liability for these accounts. There are some consultations where the Medicare fee is not claimable. If an overdue account is referred to a collection agency or solicitors, the patient will be liable for all legal costs and commission arising.
Saturday mornings incur a $10 surcharge.

Our practice is a teaching venue and there may be times when students are onsite to complete clinical placement. Your written consent will be requested and recorded prior to the consultation, if you agree. If you request to have a 3^rd party present in a consultation, your verbal request/consent will be noted in your health record.