Monday – Friday: 8.00am — 5.00pm
Saturday: Closed
Sunday and Public Holidays: Closed
All the GPs who consult at Wicklow Avenue Medical Centre are Independent Medical Practitioners. They provide high quality health care and private billing.
The costs of running a high-quality medical centre continue to rise, and fees are periodically adjusted to account for this. Additional fees are charged for longer consultations, procedures and use of consumable items. Information on current fees is available at Reception. Please check with your GP and or external provider for possible out of pocket costs for specialist referrals, x-rays, procedures, consumables etc.
All accounts are required to be settled on the day via cash, EFTPOS, or credit card. We do not accept AMEX. Your Medicare claim will be sent instantly via Medicare online services, and rebates are usually deposited into patient accounts within 24-72 hours. Please advise Medicare of your banking details via their website.
Accounts not settled on the day will incur a $10 account keeping fee. Appointments on Saturdays will incur a $10 surcharge fee.
Regrettably it has become necessary to introduce fees for appointments that are not kept or not cancelled without at least 4 hours notice. These fees will not attract a Medicare rebate and will be required to be paid before further appointments are made. Please do not use our practice email for this purpose. Please contact Reception for all appointment adjustments.
Telehealth – eligibility for Medicare rebate
Patients are eligible for a Medicare Rebate for telehealth only if they have an established relationship with the medical practitioner performing the service. This is defined by the Australian Government as:
the GP has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance; or
the GP is located at a medical practice where the patient has had at least one face-to-face service at that practice in the 12 months preceding the telehealth attendance (including services performed by another doctor located at the practice, or a service performed by another health professional located at the practice, such as a practice nurse or Aboriginal and Torres Strait Islander health worker); or
is a participant in the Approved Medical Deputising Service program, and the Approved Medical Deputising Service provider employing the medical practitioner has a formal agreement with a medical practice that has provided at least one face-to-face service to the patient in the 12 months preceding the telehealth attendance.
The established relationship requirement is a rolling requirement applying to every telehealth consultation. For each telehealth consultation, the patient must meet one of the eligibility requirements outline above, unless an eligible exemptions applies.
We are not a ‘walk-in’ practice, consultations with your GP are by appointment only. Standard consultations are 10-15 minutes, longer consultations are 20-30 minutes.
Appointments can be made online or by ringing the Practice. Online appointment bookings can be made via our website
https://www.wickmed.com.au or via the HotDoc app
Our staff are experienced in helping you decide the most appropriate consultation for your needs.
Insurance and similar medical examinations, minor surgical procedures, complex medical problems, and counselling are examples of consultations that require extra time.
If translation services are required, please let the Reception staff know at the time of your booking, and if you need assistance booking this.
GPs will always endeavour to treat their patients promptly, and at their appointed time. However sometimes you may be kept waiting. This may be due to a patient booking for a standard appointment time, and medical issues arising during the consultation that need to be addressed, or a medical emergency that needs to be dealt with immediately.
We apologise if you are kept waiting, but in the future, it may be you who has a medical emergency, or your GP may need to extend your appointment time. Please be reassured that if you are kept waiting, you will receive your full appointment time with your GP.
New patients are welcomed at our practice. New patient appointments cannot be booked online. Please contact our Reception staff who will make an appointment for you, and advise you of fees. You will be asked to fill out and submit, our New Patient Registration form, on our website. You will require an initial 30-minute appointment as a new patient.
Appointments are confirmed via SMS reminder, 24 hours prior to your scheduled appointment. Please inform our Reception Staff if you do not wish to receive appointment confirmations via this method. Please contact Reception for all appointment adjustments. Cancellations less than 4 hours prior to the scheduled appointment or non-attendance may incur a fee.
For continuity of care, we offer a monitored recall and reminder system to provide health promotion, preventative care and early detection of disease. Please ensure Reception has your current details so we can contact you. Enrolment is automatic to comply with RACGP standards. If you do not wish to receive reminder letters, phone calls or SMS reminders about your health, please advise your GP and Reception.
It must be stressed, if your GP has indicated that further check ups or assessments are necessary, it is the patient’s responsibility to make follow up appointments.
Consultations are required for repeat scripts and referrals. These consultations can be Telehealth if you meet the criteria. Our Reception will advise you of this. Referrals cannot be backdated
All patients must make an appointment to receive any test results. You may receive an SMS or phone call asking you to book an appointment. However it is the responsibility of the patient to follow up on test results.
Please do not email messages related to health concerns, prescriptions or referrals. Contact Reception via telephone for all health related and appointment requests.
It is always desirable for patients to be seen at the Practice, as their GP can examine and treat their patient more efficiently and effectively. However home visits will be at the GP’s discretion, and only available for registered patients living in the Croydon area.
For life threatening emergencies call 000.
For urgent non-life threatening health care after hours contact :
National Home Doctor Service to arrange a home visit. Phone 137425
For life-threatening emergency care please call Ambulance 000
For urgent non-life threatening health care after hours contact National Home Doctor Service on 13SICK (13 74 25).
Requests can be made after 6pm Monday to Friday, from 12pm Saturday and all day on Sunday.
Alternatively attend the Emergency Department of either:
Maroondah Hospital
Davey Street, Ringwood East 3135
Angliss Hospital
Albert Street, Upper Ferntree Gully 3156
Knox Private Hospital
262 Mountain Highway, Wantirna 3152
All members of the practice team are committed to ensuring our patients privacy and confidentiality is maintained. We encourage patients to see a regular GP in the practice for continuity of health care. Other GPs in the practice have access to your electronic health record, and can safely continue your care, if you are unable to see your regular GP. Your health records are kept strictly confidential, and only available to authorised staff.
We abide by the Australian Privacy Principles.
All patients are required to sign a form giving us permission to store and use personal details, and medical information, to enable us to properly provide for your medical care.
Our practice privacy policy complies with the National Privacy Principles and a copy can be read here.
In line with Government legislation we have a privacy policy, a copy of which is available at reception and on our website.
We are required to confirm patient identity at every encounter, using three approved identifiers, as set by the Royal College of General Practitioners. If you are concerned by this, please speak to our Reception Staff to obtain an ID card which you can provide when attending.
Our practice participates in the national digital health record system, which is the My Health Record. Our GPs and Nurses are able to assist with uploading Shared Health Summaries. Please speak to your GP or our Nurses if you have any questions or concerns. Information on privacy for these records can be found at www.myhealthrecord.gov.au/privacy.
We are committed to providing patients with a high quality medical service. If you are unhappy with any aspect of the care you have received, we would like to be informed. Please feel free to communicate with our Practice Manager. You may prefer to make use of our suggestion box at Reception.
You also have the right to contact the:
Health Complaints Commissioner
Level 13, 2 Lonsdale Street
Melbourne, Victoria 3000
https://hcc.vic.gov.au
Ph: 1300 582 113
We have ample onsite parking, including parking for the disabled and bike racks. We provide ramped wheelchair access to our main entrance and Dorevitch pathology services. Our practice is located opposite Croydon railway and bus station.
We are unable to interrupt GPs during consultations. If you need assistance URGENTLY, please state this to the Receptionist. If you have a message which can be passed onto your GP, without the need to speak to him or her directly, please give the message to the Receptionist.
Please do not use email for urgent or emergency communications.
Contact Reception Staff via the telephone for all matters related to health concerns, personal information, prescriptions, referrals or letters, and appointment requests.